FAQ
What type of hair is used to create the extensions?
The hair that is used to make our extensions is 100% human hair.
How many locs come in one bundle? How do I choose the quantity of bundles I would like to purchase?
All locs are sold 10 locs per bundle. When selecting your quantity, select the number of bundles you would like.
For Example: 3 Bundles= 30 Locs; Quantity of 3 will be placing an order for 3 bundles.
All wicks are sold individually.
For Example: Quantity of 3 will be placing an order for 3 wicks.
How many extensions will I need to complete a full head install?
Please note that the thickness of your natural hair and shaved hairstyles plays a factor in how many you will need. There are average amounts needed to give you a complete install listed in each products description.
Color Processing Extensions
Can the extensions be damaged if I bleach them?
Even though our extensions can be bleached/dyed, please be mindful of over processing. If the extensions are over processed it may cause thinning, shedding or breakage. Interpreting the same thing if natural locs were not colored properly.
Can natural black extensions be dyed into bright vibrant colors?
We do not suggest ordering color Jet Black or Natural Black if you intend on dying extensions vibrant colors (pinks, blue, yellow, purple, green). We suggest ordering extensions in solid color #613, then add your vibrant color dye of choice for best results.
Am I able to get my extensions made into a custom color?
Yes, we also custom make the extensions into any color or create an ombre tip in any color a customer desire. We prefer to make extensions with a color the customer desire, to avoid the customer from over processing the extensions themselves or damaging them.
What color should I order my extensions in if I want to color them?
It is best to order lighter colors such as #27 or #613. It takes to color the best and help reduce the risk of damage or over processing.
Extension Maintenance
Can I wash & condition the extensions?
Yes, you can wash and condition the extensions. They are made with 100% human hair, therefore the extensions will react to hair product just as your natural hair would.
How to maintain & care for the curly ends?
- Make sure the locs or curly ends are wet or damp.
- Hold the loc and gently detangle with your fingers.
- For best results, use a small amount of curl defining gel until easy to maneuver through.
Order Processing, Shipping, Return & Exchange
How long does it take to process and complete my order?
All of our products have different order processing times. Order processing period can range between 1 business day to 3 business days. Order creation can range between 1 week to 5 weeks.
How long does it to take to ship my order?
All orders are shipped after creation is complete. Creation process period is 1 week to 5 weeks. Shipping time is based on your shipping method chosen upon order checkout.
Do you offer local pick-up?
Yes, we offer local pickup. You will receive updates on your order when it’s ready. The pick up time will be scheduled.
What is your return and exchange policy?
We do not offer refunds. We do not accept order returns or exchanges. Our products are custom handmade, we do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase.